Terms and Conditions with Customer Information
1. Coverage
2. Conclusion of the Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Terms
6. Retention of Title
7. Liability for Defects
8. Redeeming Promotional Coupons
9. Governing Law
10. Information on Online Dispute Resolution
1. Coverage
1.1 These General Terms and Conditions (hereinafter “GTC”) of “Lucas Teufel” (hereinafter
“Seller”) apply to all contracts that a consumer or business (hereinafter “Customer”) enters into with the
The seller enters into a contract regarding the goods displayed by the seller in its online store. This constitutes the
The incorporation of the customer's own terms and conditions is rejected, unless otherwise agreed.
1.2 For the purposes of these Terms and Conditions, a “consumer” is any natural person who enters into a legal transaction for the purpose of,
that are not primarily attributable to either their commercial or self-employed professional activities
can.
1.3 For the purposes of these General Terms and Conditions, a “business entity” is a natural or legal person or an entity with legal capacity
A partnership that, when entering into a legal transaction in the course of its commercial or
involves self-employed professional activity.
2. Conclusion of the Contract
2.1 The product images displayed in the Seller's online store do not constitute binding offers
on the part of the seller, but rather serve as a means for the customer to submit a binding offer.
2.2 The customer may accept the offer using the online order form integrated into the seller's online store
submit. To do so, the customer, after adding the selected items to the virtual shopping cart and
has completed the electronic ordering process by clicking the button that finalizes the order
By clicking the button, you are submitting a legally binding offer to enter into a contract for the items in your shopping cart.
2.3 The seller may accept the customer's offer within five days,
– by providing the customer with a written order confirmation or an order confirmation in text form (fax or
(via email), in which case the date the customer receives the order confirmation is decisive, or
– by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive
is, or
– by requesting payment from the customer after the customer has placed an order.
If more than one of the aforementioned alternatives applies, the contract is formed at the time when a
whichever of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the
The offer period begins when the customer submits the offer and ends at the end of the fifth day following
the offer will be sent. If the seller accepts the customer's offer within the aforementioned period
If the customer does not respond, this shall be deemed a rejection of the offer, with the result that the customer is no longer bound by his
is subject to a declaration of intent.
2.4 When submitting an offer via the Seller’s online order form, the text of the contract is based on
stored by the seller upon conclusion of the contract and sent to the customer after the customer submits their order in
submitted in written form (e.g., email, fax, or letter). Any further disclosure of the
The seller does not provide a copy of the contract. If the customer, before submitting their order, a
If a user has created an account in the seller's online store, the order details will be displayed on the website of the
The seller archives these, and the customer can access them through their password-protected user account by entering the
can be accessed free of charge using the appropriate login credentials.
2.5 Before submitting a binding order via the Seller’s online order form, the customer may
Identify potential input errors by carefully reading the information displayed on the screen.
The browser's zoom feature, which is used to enlarge the display on the screen.
The browser's zoom feature, which is used to enlarge the display on the screen.
The customer can review their entries before submitting a binding order through the electronic
You can make corrections throughout the ordering process using the usual keyboard and mouse functions. In addition, all
Before the order is submitted and becomes binding, the entries are displayed once more in a confirmation window and
can also be corrected there using the usual keyboard and mouse functions.
2.6 The contract may be concluded exclusively in German.
2.7 Order processing and communication generally take place via email and automated
Order processing takes place. The customer must ensure that the email address provided for order processing—
The address is correct, so that emails sent by the seller can be received at this address
may be used. In particular, when using spam filters, the customer must ensure that all messages from the
Emails sent by the seller or by third parties commissioned by the seller to process the order
can.
3. Right of Withdrawal
3.1 Consumers generally have the right to cancel.
3.2 Further information regarding the right of withdrawal can be found in the seller's cancellation policy.
3.3 The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not residents of a Member State
are citizens of the European Union and whose sole residence and shipping address at the time of the
The contract is concluded outside the European Union.
4. Prices and Payment Terms
4.1 Unless otherwise specified in the seller's product description, the
The prices listed are total prices that include the statutory sales tax. If applicable, an additional
Any applicable delivery and shipping costs are listed separately in the respective product description.
4.2 The customer has various payment options available, which are listed in the seller's online store
must be specified.
4.3 Ist Vorauskasse per Banküberweisung vereinbart, ist die Zahlung sofort nach Vertragsabschluss fällig, sofern
die Parteien nichts anderes vereinbart haben.
4.4 If you select “PayPal” as your payment method, the payment will be processed by the payment service provider PayPal
(Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal—
Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. This
requires, among other things, that the customer open a PayPal account or already have one.
5. Delivery and Shipping Terms
5.1 Goods are generally shipped to the address specified by the customer
Shipping address. When processing the transaction, the address specified in the seller's checkout process is
The shipping address is decisive. Notwithstanding this, if PayPal is selected as the payment method, the address provided by the customer to
The delivery address on file with PayPal at the time of payment is decisive.
5.2 If the carrier returns the shipped goods to the seller because delivery to the
If delivery to the customer was not possible, the customer bears the costs of the unsuccessful shipment. This does not apply if the
If the customer is not responsible for the circumstance that prevented delivery, or if he
was temporarily unable to accept the offered performance, unless the seller
had given reasonable advance notice of the service. This also applies with respect to the costs for the
We will not ship the item if the customer effectively exercises their right of withdrawal. Regarding return shipping costs, the following applies:
the customer's effective exercise of the right of withdrawal, as set forth in the seller's cancellation policy
the provision adopted.
5.3 For logistical reasons, pickup is not possible.
5.4 Gift certificates are provided to the customer as follows:
per Mail
– via download
– by mail
6. Retention of Title
If the seller makes an advance delivery, the seller reserves the right, until the purchase price owed has been paid in full,
retains title to the delivered goods.
7. Liability for Defects
7.1 If the purchased item is defective, the provisions of statutory liability for defects shall apply.
7.2 The customer is asked to report any goods delivered with obvious shipping damage to the delivery person
file a complaint and notify the seller of this. If the customer fails to do so, this will
This has no effect whatsoever on the customer's statutory or contractual claims for defects.
8. Redeeming Promotional Coupons
8.1 Coupons issued by the seller as part of promotional campaigns with a specific validity period
are distributed free of charge and cannot be purchased by the customer (hereinafter
“Promotional coupons” can only be redeemed in the seller's online store and only during the specified time period
will be.
8.2 Certain products may be excluded from the coupon promotion if there is a corresponding
Restriction based on the terms of the promotional coupon.
8.3 Promotional coupons can only be redeemed before the order process is completed. A subsequent
Offsetting is not possible.
8.4 Only one promotional coupon may be redeemed per order.
8.5 The value of the merchandise must be at least equal to the amount of the promotional coupon. Any remaining balance
will not be refunded by the seller.
8.6 If the value of the promotional coupon is not sufficient to cover the order, the remaining amount may be paid by
The remaining payment methods offered by the seller may be selected to cover the difference
8.7 The balance of a promotional coupon will not be paid out in cash, nor will it accrue interest.
8.8 The promotional coupon is non-refundable if the customer uses it, in whole or in part, to
returns goods for which he has paid, in accordance with his statutory right of withdrawal.
8.9 The promotional coupon is transferable. The seller may, with discharging effect, transfer it to the respective holder,
who redeems the promotional coupon in the seller's online store. This does not apply if the seller
Knowledge of, or grossly negligent ignorance regarding, the lack of authority, legal incapacity, or the
lacks the authority to act on behalf of the respective owner.
9. Governing Law
9.1 All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, subject to
Exclusion of the laws governing the international sale of movable goods. For consumers, this applies
Choice of law only to the extent that the protection afforded is not superseded by mandatory provisions of the law of the state,
in which the consumer has his or her habitual residence.
9.2 Furthermore, this choice of law does not apply with respect to the statutory right of withdrawal for consumers who
At the time the contract is concluded, they are not citizens of any Member State of the European Union, and their sole
Their place of residence and shipping address are located outside the European Union at the time the contract is concluded.
10. Information on Online Dispute Resolution
The European Commission provides an online dispute resolution platform at the following link:
https://ec.europa.eu/odr
This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchases or
Service contracts involving a consumer.
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.